Grievance redressal and dispute settlement mechanism

In the event the Client has any grievance on the services standards or reporting that the Portfolio Manager has agreed to provide, then the Client shall write to the Investor Relation Officer of the Portfolio Manager at the address specified, or write by email to support@acepro.in. The Investor Relation Officer shall acknowledge the receipt of email within 2 working days.

All Clients’ complaints shall be escalated to the Compliance Department immediately on receipt of complaint.

The Compliance Department reviews and monitors the status of Clients’ complaints and take necessary action for quick resolution of the same. If during the review of complaints, it is noticed that the complaint is due to same procedural lapses or due to any other identifiable reasons, then necessary corrective steps shall be taken immediately.

Complaints shall be generally resolved within 30 days from the date of receipt and any complaint which is pending for more than 30 days is escalated to Senior Management for discussion and resolution.

SEBI COMPLAINTS REDRESS SYSTEM (SCORES)

Investor may also register/ lodge their complaints to SEBI through its online portal SCORES (SEBI COMPLAINTS REDRESS SYSTEM). The link to access SCORES is http://scores.gov.in and investors can file complaints by clicking “Complaint Registration” under “Investor Corner”. SCORES facilitates investors to lodge their complaint online with SEBI and subsequently view its status.

AcePro

Address: 401, 4th Floor, Manek Plaza, 167 Vidya Nagari Marg,
Kalina, Santacruz (E), Mumbai - 400098 , Maharashtra , India

022-26528671/72

support@acepro.in

Copyright 2015 . Sarthi Group