In the event the Client has any grievance on the services standards or reporting that the Portfolio Manager has agreed to provide, then the Client shall write to the Investor Relation Officer of the Portfolio Manager at the address specified, or write by email to support@acepro.in. The Investor Relation Officer shall acknowledge the receipt of email within 2 working days. All Clients’ complaints shall be escalated to the Compliance Department immediately on receipt of complaint.
The Compliance Department reviews and monitors the status of Clients’ complaints and take necessary action for quick resolution of the same. If during the review of complaints, it is noticed that the complaint is due to some procedural lapses or due to any other identifiable reasons, then necessary corrective steps shall be taken immediately. Complaints shall be generally resolved within 30 days from the date of its receipt and any complaint which is pending for more than 30 days shall be escalated to Senior Management for discussion and resolution.
SEBI Complaints Redress System (SCORES)
Investor may also register/ lodge their complaints to SEBI through its online portal SCORES (SEBI COMPLAINTS REDRESS SYSTEM). The investors can access the www.scores.gov.in to file complaints on SCORES portal of SEBI.
